Returns & Exchanges

At The Birdhouse Chick, we want you and your backyard birds to be completely satisfied with your purchase. If a product doesn't meet your expectations, you may return it within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Email our customer service team with your order number and reason for return to receive a Return Authorization (RA) number.

2

Pack with Care

Place the item securely in its original packaging, ensuring all hardware and instruction manuals are included to prevent damage during transit.

3

Ship the Item

Affix the provided shipping label or use your preferred carrier to send the package back to our fulfillment center.

4

Receive Your Refund

Once our team inspects the returned item, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing